Refund policy
Our flowers are fresh, perishable and made to order, so we can't accept returns. But if something isn't right, we'll make it right.
Freshness & quality guarantee
If your arrangement arrives damaged, wilted, or noticeably different from what you ordered, contact us within 24 hours of delivery or pickup with your order number and a photo of the arrangement. Call or text (929) 309-5719 (24/7) or email ohmygodflowers@gmail.com. After reviewing the photo, we will send a replacement arrangement or issue a refund to your original payment method.
Flower substitutions
Every arrangement is made by hand from fresh, seasonal flowers. If a particular flower, wrap, vase or box is unavailable, we'll use a close substitute of equal or greater value that keeps the arrangement's color, shape and style. Substitutions like these aren't grounds for a refund.
Changes & cancellations
- Orders cancelled 24 hours or more before the scheduled delivery or pickup time are refunded in full.
- Within 24 hours of the scheduled time, your flowers may already be prepared. We'll gladly move the order to a new date or offer store credit instead of a refund.
- To change a delivery date, address or card message, call us as early as possible at (929) 309-5719.
Delivery issues
Please double-check the recipient's name, address, apartment number and phone number. If a delivery can't be completed because of incorrect details, or nobody is available to receive it, we'll contact you to arrange a redelivery. A redelivery fee may apply. We aren't able to refund orders refused by the recipient or left as instructed.
Refunds
Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
Questions? We're here 24/7 at (929) 309-5719.